Contact us
Email is the only support channel. Write to hello@senseswap.io and include your order id, so we can find the swap quickly.
Last updated 11 October 2026
What can we help with?
Help with a swap
A delayed, stuck, refunded or missing swap. Read the delay guide first. It answers most cases in a minute.
Email about a swapPartnerships and affiliates
Creators, communities and wallets that want to refer users or work with us.
Email about a partnershipPress and other questions
Anything else: press, feedback, a coin or network you would like to see, or a security report.
Send us a question
What to include for a swap
- The order id, from your order page or the link in your browser.
- The deposit transaction hash, and the coin and network you sent on.
- The amount you sent and the amount you expected.
- The refund address you used, if you are asking about a refund.
Do not send the deposit again while you wait. A second deposit does not speed anything up.
Answers without waiting
- Swap delayed or on hold? Why a swap can take longer, and what to do.
- Find an order on this device, with its live status.
- How deposit addresses work and what fees to expect.
- Glossary of swap terms, and the guides.
Official channels
- Email: hello@senseswap.io
- X: @senseswap for news. Please do not post order ids or transaction hashes there, and do not send support requests by direct message.
Protect your funds
We never ask for a seed phrase or private key, and we never ask you to send funds anywhere except the deposit address on your own order page. Treat any message that does as a scam, including one that claims to be from us.